Bajiivip FAQ — all your questions answered, right here

No, each person is only allowed one account. If multiple accounts are found belonging to the same person, all of them will be suspended and any bonuses or winnings will be forfeited.

KYC is not required to register, but it must be completed before you can make a withdrawal. Simply upload a clear photo of your national ID or passport to start the process. Verification is usually completed within 24–48 hours.

Login page Click the "Forgot Password" option. An OTP will be sent to your registered phone number or email. Use it to set a new password. The whole process takes 3–5 minutes. If you no longer have access to your phone or email, contact support via live chat.

You can temporarily or permanently close your account via Settings → Responsible Gaming → Self-Exclusion. Any balance in your account will remain safe. For more details, visit the Responsible Gaming View page.

Bajiivip supports deposits via mobile banking, e-wallets, bank transfer, and cryptocurrency. With most methods, funds are credited to your account within just a few minutes.

The minimum deposit amount varies by payment method. The limit for each method is clearly displayed on the Cashier page. Generally, mobile banking and e-wallets tend to have lower minimum deposit amounts.

Withdrawals on verified KYC accounts are typically processed within 24 hours. Mobile banking and e-wallets are the fastest — often completed in as little as 30 minutes. Bank transfers may take 1–3 business days.

Wait 30 minutes after making your deposit. If the funds still haven't arrived, take a screenshot or transaction slip and contact support via live chat. Our team will investigate promptly. Most cases are resolved within 1–2 hours.

Bajiivip does not charge any withdrawal fees. However, your payment provider or bank may apply their own transaction charges. Check the Cashier page for details on each payment method.

After your first deposit following registration, the Welcome Bonus is automatically credited to your account. No bonus code is needed. For full terms and bonus amounts, Promotions page Go.

A wagering requirement means you must place bets a set number of times before withdrawing bonus funds. For example, a BDT 500 bonus with a 30x wagering requirement means you need to wager BDT 15,000 in total. Terms vary by bonus — for details, Promotions page View.

A percentage of your net daily losses is credited back to your account as cashback the following day. Cashback is generally usable directly and comes with low wagering requirements. For current cashback rates and terms, Promotions page View.

Yes, bajiivip has a referral program. When someone registers and makes a deposit using your referral code, you earn a bonus. For full terms and details on the referral bonus amount, visit the Promotions page View.

Bajiivip offers Live Casino (baccarat, roulette, blackjack), slots (thousands of themes), Sports Betting (cricket, football, tennis), fish shooting games, and much more. New games are added regularly.

Yes, full live Sports Betting is available on both the bajiivip mobile website and app. Real-time odds updates and in-play betting work just as seamlessly on mobile. To download the app, visit the Go here।

Each slot game has its own RTP (Return to Player) rate and jackpot odds. RTP typically ranges from 94%–97%. Progressive jackpot slots offer the chance to win larger prizes. You can find the RTP and stats in each game's description.

If you get disconnected, the server automatically saves your game progress. Once you reconnect, you can pick up right where you left off. Any bets already placed on live betting remain valid and will be settled based on the outcome.

Yes, bajiivip uses SSL encryption to keep all data secure. Personal and financial information is never shared with third parties. For more details, visit our Privacy Policy Read.

Go to Account Settings → Security → Two-Step Verification and enable it. You can use SMS OTP or an authenticator app such as Google Authenticator. Enabling 2FA significantly increases your account security.

Change your password immediately and notify our support team via Live Chat. Our security team will temporarily lock the account and begin an investigation. Also update the password of the email address linked to your account.

There are three main ways to reach Bajiivip support: live chat (24/7), email ([email protected]), and social media. For the fastest response, use live chat. Our Bengali-speaking team is always ready to help.

Yes, bajiivip has an active Bangla-speaking customer support team. Send your questions in Bangla via Live Chat and you'll receive replies in Bangla. Your issues will be resolved without any language barriers.

Start by submitting your complaint via live chat or email. Our team will respond within 48 hours. If the issue remains unresolved, you can request escalation to a higher authority. All complaints are handled confidentially.